Contact & Help

Yes, only if booked 12 hours or more in advance of flight arrival/departure to/from Hamad International Airport.

You can change your booking online https://www.al-mahaservices.com up to 12 hours before your scheduled flight arrival/departure time in Doha.

If it’s less than 12 hours to your flight departure/arrival, please request changes by email to almahaservices@qatarairways.com.qa. Bookings cannot be changed less than 3 hours before your scheduled flight arrival/departure time in Doha.

You can cancel your booking online https://www.al-mahaservices.com up to 24 hours before your scheduled flight arrival/departure time in Doha.

If it’s less than 24 hours to your flight departure/arrival or for partial cancellations, please request cancellation by email to almahaservices@qatarairways.com.qa. Cancellation fees apply.

Bookings made through other channels may be subject to a different cancellation and refund policy.

In the event of bookings (made at Al Maha Services Website(www.al-mahaservices.com) or in an Al Maha Services office) are being cancelled 24 hours prior to the scheduled arrival/departure time, 100% of the service fee will be refunded. If 12-24 hours notice is provided, 80% of the service fee will be refunded. If 3-12 hours notice is provided, 50% of the service fee will be refunded. If less than 3 hours notice is provided, 0% of the service fee will be refunded.

Bookings made through other channels may be subject to a different cancellation and refund policy.

Infant (up to 2 years) permitted free of charge, Child (2-11 years) may receive up to 50% discount on selected services, Adult rates apply to customers 12 years and above.

Yes, the Al Maha Services are available for sale through all Qatar Airways ticketing offices (Airport Ticketing Office, City Ticketing offices, and Qatar Airways Contact Centers).

Platinum and Gold Privilege Club members on flights marketed and operated by Qatar Airways are entitled to complementary Al Maha Services. (Please refer to membership benefits).

Any last minute booking within 12 hours of Doha Time is subject to Al Maha Services confirmations based on availability. Kindly contact Al Maha Services team for further assistance.

Buggies are only available if booked as an add-on service at an additional fee. Buggies can be booked through the Al Maha Services office in Doha. Buggies may be added to Platinum Arrival or Platinum / Gold / Family Departure services. Buggies cannot be booked on their own.

Limousine transfers to and from Hamad International Airport can now be booked as an add-on service at an additional fee through the Al Maha Services office in Doha. Different limousine options are available. For more information, kindly email almahaservices@qatarairways.com.qa.

You need to contact your airline in advance to advise them of their special mobility needs and request a wheelchair with your airline.

Whilst every effort is made to provide you with native speakers, English is the primary language. Please request when making a booking and this is offered subject to availability.

Although Al Maha Services and Oryx Lounges have recliner chairs, currently we cannot offer sleeping areas, however we can assist you to quiet areas located around the airport should you wish to sleep.

Oryx Lounge is the premium Al Maha Services lounge with more lounge features and food & beverages options. To compare the features, click here.

You may stay up to 6 hours in the Al Maha Lounge or Oryx Lounge if access is purchased through Qatar Airways or Al Maha Services website or sales office. Additional hours will be charged and lounge access is subject to availability. Lounge access provided through lounge membership or card program partners may have different access limits. Please refer to your lounge membership or card issuer for lounge access details.

You may stay up to 4 hours in the Al Maha Services lounge after arriving in Doha and clearing immigration if access is purchased through Al Maha Services website or sales office.

Due to security reasons it is not allowed to keep the luggage unattended in the lockers if you are leaving the lounge.

Inside the Al Maha Services lounges we do have universal power sockets for charging devices.

Visa On Arrival can be purchased through Al Maha Services for a fee of 175 QAR.

Nationals from a total of 80 countries can now take advantage of visa-free entry into Qatar. Please refer to Visa-free arrival to Qatar, for more information about eligible nationalities and visa waiver categories.

Note:  We recommend you visit MOI website prior to finalizing your travel arrangements. *  Please note these are subject to change and AlMaha Services accepts no liability for third party providers.

You may pay online with {{QmilesText}} and Mastercard and Visa credit cards and debit cards as well as American Express, Diners Club and Discover cards.

At our Al Maha Services sales offices, you may pay with the above cards as well as UnionPay, JCB, Maestro and QPay cards.

You may also pay with cash at our Al Maha Services sales offices (QAR accepted) or at the reception of our Oryx Lounge (QAR, USD and EUR accepted).