Contact & Help

Contact us

MAIN OFFICE

AIRPORT ROAD OFFICE NEW

  • Qatar Airways Tower 1, next to Al Mana Building,
    Ground floor - counter no. 16,
    Airport Road,
    Doha, Qatar.
  • Daily from 07:00 to 23:00
  • +974 4022 2364 / +974 33872646

Frequently Asked Questions

How far in advance do I have to book an Al Maha Services?

If you book 24 hours in advance of flight time, you will receive immediate confirmation.
If you book less than 24 hours before arrival/departure to/from Hamad International Airport, booking will be subject to confirmation.

Will my booking be confirmed immediately?

Yes, only if booked 24 hours or more in advance of flight arrival/departure to/from Hamad International Airport.

Can I alter my booking once it has been made? If so, how do I do this?

Yes, alterations will only be accepted if made a minimum of 3 hours in advance of flight arrival/departure to/from Hamad International Airport.

To make alterations, send us an email at almahaservices@qatarairways.com.qa or call +974 4010 5831 / +974 4010 5832 / +974 4010 5834 / +974 4010 5835

Can I cancel an order request?

Yes, cancellations will only be accepted if made a minimum of 3 hours in advance of flight arrival/departure to/from Hamad International Airport.

To make alterations, send us an email at almahaservices@qatarairways.com.qa or call +974 4010 5831 / +974 4010 5832 / +974 4010 5834 / +974 4010 5835.

Are there any charges for cancellation?

In the event of any refunds for individual bookings cancelled prior to arrival/departure with less than 12 hours’ notice, 50% of the service fee will be refunded. If 12-24 hours’ notice is provided, 80% of the service fee will be refunded.

What is the infant and child policy for AMS Product?

Infant (Age 0-2) permitted free of charge, Child (age between 2-12) = 50% discount, Adult rates applies for age above 12 years.

Are the Al Maha Services available for sales through all QR offices?

Yes, the Al Maha Services are available for sale through all QR ticketing offices (ATO, CTO’s, and QR Contact Centers).

What are the QR passengers eligible for Al Maha Service free of charge?

Privilege club members on QR (Platinum and Gold members) are entitled to the current privileges on Al Maha in accordance to their respective tier status. (Please refer to membership benefits).

Is it possible to book the Al Maha Service within 24 hrs of Doha Local time?

Any last minute booking within the 24 hrs of Doha Time is subject to Al Maha Meet & Greet Services confirmations based on availability. Kindly contact Al Maha Services team for further assistance.

Is Al Maha Services providing add-ons: buggies, limousine service and flowers?

At this stage Al Maha Services cannot confirm availability of buggies with our third party provider, however we look forward to offering you this service and more in the very near future at an additional fee. Please return to our website for updates to these exciting new services.

Can Al Maha Services ensure wheel chair or baby stroller?

Wheelchairs are offered by the airline directly. Please highlight this when making a booking directly with the airline. Baby Strollers are available and subject to availability.

Can Al Maha Services guarantee multilingual speaker?

Whilst every effort is made to provide you with native speakers, English is the primary language. Please request when making a booking and this is offered subject to availability.

Is there any place for sleeping in Al Maha Lounges?

Although Al Maha Services Lounges have quiet zones, currently we cannot offer sleeping areas, however we can assist you to quiet areas located around the airport should you wish to sleep.

Can I pre-book family room in Al Maha Lounges?

Family rooms cannot be pre-booked.

How much is the visa on arrival fee at Al Maha Services?

Visa On Arrival can be purchased through Al Maha Services for a fee of 175 QAR.

What are the countries that have a visa on arrival arrangement with Qatar?

Nationals from a total of 80 countries can now take advantage of visa-free entry into Qatar. Please refer to Visa-free arrival to Qatar, for more information about eligible nationalities and visa waiver categories.

Note:  We recommend you visit MOI website prior to finalizing your travel arrangements. Please note these are subject to change and AlMaha Services accepts no liability for third party providers.

To raise your Data Privacy access request, please click here


Feedback

For any feedback, please submit the below form.