TERMS OF USE

Al Maha Services Website, mobile site and mobile applications.

General

  • Please read these Terms of Use carefully before you start to use this website, mobile site and mobile applications. These Terms of Use govern the use of this website, mobile site and mobile applications. Other terms and conditions apply to the use of Al Maha Services; for more information please review our Terms and Conditions for use of Al Maha Services. By accessing and using this website, mobile site and mobile applications, you indicate that you accept (unconditionally and irrevocably) these Terms of Use. You represent and warrant that you possess the legal right and ability to use this website, mobile site and mobile applications in accordance with the Terms of Use herein. You promise to us you are old enough to enter legally binding contracts through this website, mobile site and mobile applications and that you know you will be responsible for all payments due to us for bookings made by you or another person using your information. Please also make sure that you have read and accept our Privacy Policy

Copyright and Trademark Information

All materials on this website, mobile site and mobile applications are protected by copyrights, trademarks, and/or other intellectual property rights. These materials are owned by Al Maha Services or are used with permission from their owners or as otherwise authorized by law. Protected materials include, but are not limited to, the text, trademarks, source code, databases, logos, photographs, images, video clips, audio clips, designs, trade dress, and other materials contained in this website, mobile site and mobile applications. All rights are reserved, worldwide. Users may download, print, or reproduce portions of Al Maha Service’s materials for their personal, non-commercial use, and enjoyment. All other use of any material (including, without limitation, photographs, articles, press releases, software, comments, tables or charts, video clips, logos) on this website, mobile site and mobile applications is strictly prohibited. By way of illustration, such prohibited use may include the extraction, redistribution, republication, modification, broadcasting, sale, or otherwise making available of any of the information or material on this website, mobile site and mobile applications (in any format) to third parties. In addition to this restriction, you agree to comply with all copyright notices, information, or restrictions contained in any material accessed through this website, mobile site and mobile applications. Unauthorised use of this website, mobile site and mobile applications or any of the information or material contained on this website, mobile site and mobile applications is illegal and as such may give rise to, amongst other things, a claim for damages and may also be a criminal offence.

Unauthorised actions or uses

  • You agree that you will use this website, mobile site and mobile applications only for the purpose for which it is intended. In particular, you agree that you will not make any unauthorised, false or fraudulent booking; that you will not attempt to interfere with the operation of this website, mobile site and mobile applications, or alter or corrupt any data or software.
  • You agree to follow and abide by these Terms of Use and by all instructions and procedures set out in this website, mobile site and mobile applications. You understand that a failure to follow all instructions and procedures may lead to your obligation to purchase unintended services; forfeiture of your services; denial of access to this website, mobile site and mobile applications, or services; and possibly legal action being brought against you.

Product Information

This website, mobile site and mobile applications contain information about the products and services which Al Maha Services (or other third parties) may offer (referred to as Product Information). Product Information may include details about future intentions of Al Maha Services (e.g. products and services it intends to launch) and information about its current products and services. The purpose of providing the Product Information is to help you to find out more about Al Maha Services and assist you to obtain these products and services.

Paying by credit card

Al Maha Services is PCI DSS compliant.

Disclaimers and Limitations of Liability

  • 1. Whilst the Product Information and all other website, mobile site and mobile applications material is provided in good faith, by using this website, mobile site and mobile applications, you agree and acknowledge that Al Maha Services makes no representations, warranties, or claims as to the accuracy of the Product Information or any other material on this website, mobile site and mobile applications. Furthermore, you agree that the Product Information and website, mobile site and mobile applications material does not constitute any form of advice or recommendation to you.
  • 2. Al Maha Services disclaims all implied warranties relating to your use of this website, mobile site and mobile applications and the information, products, and services contained in this website, mobile site and mobile applications. To the maximum extent permissible under law, all information on this website, mobile site and mobile applications is provided without any warranty (either express or implied by law or otherwise) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose, or non-infringement of third party rights.
  • 3. By using this website, mobile site and mobile applications, you agree that Al Maha Services will not be liable to you for any direct, indirect, consequential, or any other loss arising from the use (or non-use) of the information, products, and services contained in this website, mobile site and mobile applications or from your access of other material via links from this website, mobile site and mobile applications. The exclusions and limitations contained in these Terms of Use apply to the maximum extent permitted by law.
  • 4. Al Maha Services does not guarantee that use of this website, mobile site and mobile applications will be compatible with all hardware and software which may be used by visitors to the site.
  • 5. Except as set out in sub clause 6 below, Al Maha Services will be under no liability to you whatsoever, whether in contract, tort (including negligence), breach of statutory duty, restitution, or otherwise for any injury, death, damage, or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill, and like loss) howsoever caused arising out of or in connection with the use of this website, mobile site and mobile applications or the use, accessing, downloading, or relying on any information or other materials contained in this website, mobile site and mobile applications, including, without limitation, as a result of any computer virus.
  • 6. These Terms and Conditions do not exclude Al Maha Services’ liability (if any) to you for personal injury or death resulting from Al Maha Services’ negligence, for fraud or for any matter which it would be illegal for Al Maha Services to exclude or to attempt to exclude its liability.
  • 7. Subject to (sub) clause 6 above, Al Maha Services’ entire liability in respect of any matter or series of matters arising out of or in connection with Al Maha Services’ provision of this website, mobile site and mobile applications and any service by Al Maha Services or anything there under by any means shall be limited to USD 1,000 in total for each and every event or series of connected events.
  • 8. You shall indemnify Al Maha Services and its licensors and keep Al Maha Services and its licensors indemnified against all losses, damages, claims, and costs (including legal cost) caused or suffered by Al Maha Services and/or its licensors as a result of a breach by you of any of these Terms of Use.

Modification to terms

These Terms of Use and/or other information provided on the Website, mobile site and mobile applications may be updated, amended, changed, or removed by Al Maha Services at any time and without further notice to you. Changed terms of use will become effective once posted on the Website. You should read these Terms of Use every time you visit the website, mobile site and mobile applications and ensure that you review all the relevant documents each time you use this website, mobile site and mobile applications. By using this website, mobile site and mobile applications you agree to be bound by the latest version of such documents.

Miscellaneous

  • These Terms of Use (including the Privacy Policy) contain all the terms relating to the use of this website, mobile site and mobile applications. These Terms of Use supersede all previous contracts, arrangements, representations (other than fraudulent misrepresentation), terms implied by law, and understandings between the parties whether written, arising from custom, orally, or otherwise. These Terms of Use are written in the English language. If you do not understand English, please obtain assistance as necessary for you to understand these Terms of Use as you will be deemed to understand and accept them if you use this website, mobile site and mobile applications. If any part of these Terms of Use are found by any court, tribunal, administrative body, or authority of competent jurisdiction to be illegal, invalid, or unenforceable then that provision will, to the extent required, be severed from these Terms of Use and will be ineffective without, as far as possible, modifying any other parts of these Terms of Use and this will not affect any other provisions of the amended Terms of Use, which will remain in full force and effect. There shall be no waiver of any term, provision, or condition of these Terms of Use, unless such waiver is evidenced in writing and signed by the party granting such waiver. The Terms of Use of this website, mobile site and mobile applications and the materials contained within it shall be governed and construed in accordance with the laws of England and Wales. The English courts shall have non-exclusive jurisdiction to adjudicate any disputes, which may arise as a result. You agree that Al Maha Services reserves the right to bring an action against you in any country it deems appropriate.
  • If you have any questions about the Al Maha Services website, mobile site and mobile applications, or our Terms of Use, please contact: (+974) 4010 5834 or (+974) 4010 5835 or via email at almahaservices@qatarairways.com.qa

Terms and Conditions


General

  • These terms and conditions govern the provision of services (the “Services”) by Al Maha Services pursuant to the enclosed receipt (the “Receipt”) and form an integral part of the contract between the Customers (the “Customer”), who is named on the Receipt, and Al Maha Services. Al Maha Services Bookings (the “Bookings”) are non-transferable.
  • The Receipt is valid for the provision of the Service only in respect of the flight and on the date as booked and shown on the receipt unless Al Maha Services has been notified of any alterations by the Customer. Provision of Al Maha Services is strictly within Hamad International Airport (HIA).
  • Qatar Airways Group, including Al Maha Services, nor any of the other group companies, subsidiaries, or affiliates are in any way responsible for any liabilities resulting from the actions of any third party, including customs or immigration authorities at HIA.
  • The Customer alone is responsible to ensure compliance with all government regulations upon entry into and exit from the State of Qatar and must have all documents in order. Qatar Airways is not liable whatsoever for customer(s) failure to comply with this condition and all visa costs (if any) shall be borne by the Customer. Al Maha Services further accepts no responsibility, nor does it in anyway guarantee visa issuance to Customers. Additional Visa charges may apply.
  • The Customer is solely responsible to ensure that the correct scheduled flight timings are communicated to Al Maha Services and hereby agrees and acknowledges that flight timings are subject to change.

Al Maha Services Terms and Conditions

Booking Policy

  • Al Maha Services Bookings have to be made no less than twenty four (24) hours prior to the scheduled relevant arrival/departure flight time. Bookings which are requested less than twenty hour (24) hours prior will be provided subject to availability and can be booked by visiting any Al Maha Services office.
  • The Customer has to notify Al Maha Services of any changes or amendments to the flight details, a minimum of three (3) hours in advance of the scheduled arrival/departure flight time.
  • Al Maha Services charges are applicable per person. Any additional customer traveling with the customer holding a confirmed Al Maha Services booking that is not covered in the booking will be charged an additional amount for the respective service.

On-Hold Booking

Bookings which are kept on-hold for a period exceeding thirty (30) days will automatically be cancelled and the amount paid will be forfeited. If the Booking is cancelled within thirty (30) days a fifty percent (50%) refund will be recharged to the Customer

Cancellation and Refund Policy

In the event that Bookings are cancelled the following will apply:
  • If Al Maha Services is notified more than twenty four (24) hours prior to Customer’s scheduled arrival/departure to/from Doha, one hundred percent (100%) of the paid amount will be refunded to the Customer.
  • If Al Maha Services is notified between twelve (12) hours and twenty four (24) hours prior to the Customer’s scheduled arrival/departure to/from Doha, eighty percent (80%) of the paid amount will be refunded to the Customer.
  • If Al Maha Services is notified between three (3) hours and twelve (12) hours prior to the Customer’s scheduled arrival/departure to/from Doha, fifty percent (50%) of the paid amount will be refunded to the Customer.
  • If Al Maha Services is notified less than three (3) hours, or in the event of no prior notification, no refund will be paid to the Customer. Bookings will be considered as “no show” and the paid amount will be forfeited.
Refunds will be subject to the following:
  • If the original Booking was paid by cash, a cash refund can be processed within three (3) Qatari business days. Cash refund claims are valid for three (3) months from the date of issue of Receipt. No claim will be entertained thereafter.
  • If the original Booking was paid by card, a card refund may take approximately two to three (2 - 3) weeks and will only be refunded to the card used for the original payment.
The above Cancellation and Refund Policy does not apply for Corporate bookings. For Corporate bookings, in the event of no prior notification, Al Maha Services will not be liable for any refund. For Event bookings, 72 hours notice/intention to cancel must be given prior to the beginning of the event to qualify for 100% refund. This is in addition to the above clause (1-4) and (1-2) respectively. Al Maha Services Event booking(s) cannot be put 'on-hold'. Promotional discounts and offers are not applicable for Event Bookings or add-on products within the Event, and group discounts are not applicable for add-on products and visa charges.

Child Policy

    In the event that Bookings are cancelled the following will apply:
  • Infants, who have not yet reached their 2nd birthday, can avail of the Al Maha Services/Lounge as part of guardians’ booking at no extra cost
  • Children from 2 years to 11 years of age are subject to 50% discount.
  • Children from 12 years of age will be charged at full rate.
  • A passport copy of the child is mandatory to avail of the child rate.
  • Note: Rates are applied based on the travel date.

Additional Terms and Conditions

  • Family Bookings consist of a minimum of two (2) adults (12 years and above) and one (1) child (aged 2 to 11). A maximum of three (3) children are allowed for Family Bookings. Additional persons, (irrespective of age) will be charged QAR 100, however infants (below the age of 2) will not be charged. If the minimum criteria for Family Bookings are not filled, for whatever reason on the date of booked Services, standard Gold Service fees will be charged for each person.
  • In line with tier benefits on the date of travel, Privilege Club Customers can book Meet and Assist Services by sending an email request to Al Maha Services twenty four (24) hours prior to their scheduled Qatar Airways operated flight arrival/departure to/from Doha. Booking request emails must include the Privilege Club membership number, flight itinerary (PNR/E-ticket number) and the requested Meet and Assist Services. Al Maha Services reserves the right to confirm/cancel Booking requests.
  • Use of the Al Maha Services Transit Lounge, Al Mourjan Business Lounge and Premium Arrivals Lounge is limited to a maximum of six (6) hours and four (4) hours for the Al Maha Services Landside Lounge. Additional hours will be charged and access to lounges is subject to availability. The use of lounges are subject to additional terms and conditions which may be communicated from time to time to Customers within the lounges
  • You recognise that personal data has been given to us for the purposes of making a reservation, purchasing a ticket, obtaining ancillary services, facilitating immigration and entry requirements and making available such data to government agencies in connection with your travel. For these purposes you authorise us to retain and use such data and to transmit it to our own offices, Authorised Agents, government agencies, other carriers or the providers of such services, in whatever the country they may be located.
  • Alcoholic beverages are not available during Holly Month of Ramadan, Eid al-Fitr, Eid al-Adha.

Meet and Assist Services

Arrival Services

  • Platinum Arrival:

    Customers are responsible to identify themselves to the Al Maha Services hostess who will meet them at the aircraft with a personalised name board. Alternatively, if the aircraft is parked at a remote bay, customers will be met at the bottom of the stairs of the aircraft. Customers will be escorted to the Al Maha Services Arrivals Airside Lounge, for immigration requirements. Porter services at the baggage claim area will be provided as well as 4 hours lounge access landside and Customers will be escorted to their receiving party. Add on products can be purchased at an additional fee.

  • Gold and Family Arrival:

    Customers have to report directly to the Al Maha Services Arrivals Airside Lounge, which is located at the far right of the immigration counters, otherwise the Booking will be forfeited and no refund will be given. Add on products can be purchased at an additional fee. Flower Service and Flower Add on Service: The Al Maha Services Hostess will welcome customers at the aerobridge/aircraft with a personalised name board and a bouquet of flower upon their arrival in Doha. Once the flower bouquet has been received, customers will be requested to sign the acknowledgement receipt form. Customers may then continue with their arrival formalities.

Departure Services

  • Platinum Departure:

    The Al Maha Services hostess will meet Customers at the Departures hall with a personalised name board and assist with expedited check-in and immigration. Customers will be escorted to Al Maha Services Transit Lounge and will be given priority boarding as well as assistance until the aerobridge/aircraft. Six (6) hours lounge access is included and extended lounge access can be purchased at an additional fee.

    Customers are required to contact Al Maha Services on (+974) 3329 1629 or (+974) 3326 6509 at least thirty (30) minutes prior to arriving at Hamad International Airport.

  • Gold and Family Departure:

    Customers will be met at the Departures hall and assisted with expedited check-in and immigration, and escorted to their respective boarding gate for priority boarding.

    Customers are required to contact Al Maha Services on (+974) 3329 1629 or (+974) 3326 6509 at least thirty (30) minutes prior to arriving at Hamad International Airport.

Transit Services

  • Platinum Transit:

    Customers are responsible to identify themselves to Al Maha Services hostess who will meet them at the aircraft and assist them with transit formalities and customs clearance. Alternatively, if the aircraft is parked at a remote bay, customers will be met at the bottom of the stairs of the aircraft. Customers will be granted access to the Al Maha Services Transit Lounge for 6 hours and accompanied to the onward flight for priority boarding. Extended lounge access can be purchased at an additional fee.

  • Gold Transit:

    The Al Maha Services hostess will meet Customers at the aerobridge/aircraft. The Al Maha Services Hostess will then assist customers with transit formalities and customs clearance. Customers will then be escorted to the respective boarding gate for priority boarding.

Other Services

All Products (the “Products” i.e. flowers and chocolates or other add on products) are subject to availability. In the event that a Product is not available, Al Maha Services reserves the right (without notice to the Customer) to substitute it with an alternative Product of equivalent value / quality. Al Maha Services will take all due care while delivering Products to the Customers at the aircraft/aerobridge. Changes or amendments to Product Bookings must be requested 24 hours prior to Customer’s scheduled arrival time. If amendments are requested less than twenty four (24) hours prior to Customers’ scheduled arrival time, the Products will be cancelled and a fifty percent (50%) refund will be recharged to the Customer. Amendments requested less than three (3) hours prior to Customers’ scheduled arrival time, will be cancelled and no refund will be processed in favour of the Customer.



AL MAHA SERVICES DETAILS :

Departure Service: (+974) 3329 1629 or (+974) 3326 6509

Booking query: almahaservices@qatarairways.com.qa

Service Enquiry: (+974) 4010 5834 or (+974) 4010 5835

Feedback: feedback_almahaservices@qatarairways.com.qa

Website: www.al-mahaservices.com