Our Cookie Policy

Cookies are small files that are stored on your browser or device by websites or apps that "remember" that your computer or device has accessed a website or app. We use cookies to deliver to you a more user friendly service by making it easier and faster for you to use our Website or Mobile Apps. Cookies help us understand whether you came to our website via a search engine, or by some other method, and what were the most popular elements of our Website or Mobile Apps. Cookies do not give us access to any other personal information on your computer or device other than the personal information you choose to share with us. Irrespective of saved cookies, for security reasons you must still log in each time you access areas of our site that require registration.

We use two types of cookies which are a mixture of first party cookies, which we set ourselves, and third party cookies, which are set by our third party service providers. We use (i) strictly necessary cookies and (ii) performance cookies as detailed below:

• Strictly necessary Cookies

  Strictly necessary cookies are used to allow your request to access our Website and Mobile Apps, to move between pages and to receive services which you have requested. Strictly necessary cookies cannot be turned off via our Website or Mobile App preferences. If you choose to disable them from your browser, this may prevent you from using certain parts of our Website and Mobile Apps. Without these cookies, you will be unable to access basic functions of our Website and Mobile Apps, including making a booking.

  For example, we use cookies which are strictly necessary to:

  • facilitate the processing of payments when you make a booking through our Website and Mobile Apps; and
  • balance traffic on our Website and Mobile Apps to ensure that you receive a consistent and reliable service.

• Performance Cookies

  Performance cookies collect anonymous information about how you use our Website and Mobile Apps and help us improve the way our Website and Mobile Apps work such as which pages you visit most often and whether or not you experience any technical errors. Performance cookies cannot be turned off via our Website or Mobile App.These cookies do not contain any information that could identify you.

  For example, we use performance cookies to:

  • identify pages viewed and browsing and purchasing behaviour to improve our Website and Mobile Apps; and
  • gain insight into how you use our Website and Mobile Apps so that we can quickly identify and fix any issues that may arise.

Most web browsers automatically accept cookies but you can configure your Internet browser to accept or reject cookies, or to notify you when a cookie is set (check the "Help" menu of your browser to learn how to change your cookie preferences).

Disabling cookies should not prevent you from using our Website or Mobile Apps, but certain features or functions of our Website and Mobile Apps (including the ability to book flights) may not be available to you if you disable or restrict the use of cookies.

Our Strictly Necessary and Performance cookies cannot be turned off. If you require more information or help to change your cookie preferences in your browser, please refer to the documentation of your device or browser that you are using to access the internet.

For further information about cookies, please refer to your browser ‘help’ section or see www.allaboutcookies.org

• Session / temporary - These cookies are deleted from your device after you leave the Website.
• Permanent / persistent - These cookies are not deleted from your device after you leave the Website. They remain on your device for a longer period of time.
• First-party cookies – These cookies are set by the web server of the visited page and share the same domain.
• Third-party cookies – These cookies are stored by a different domain to the visited page's domain. This can happen when the webpage references a file located outside its domain.

The table below summarizes the different types of cookie Al Maha Services uses on the Website and Mobile Apps, together with their respective purpose and duration (i.e. how long each cookie will remain on your device).

Cookie	Type	Purpose	Party	Duration
_qa	Performance	Used to distinguish users	Third	2 years
_qid	Performance	Used to distinguish users	Third	24 hours
_qat	Performance	Used to throttle request rate, if google anaytics is deployed via Google tag manager	Third	1 minute
__utma	Performance	Used to distinguish users and sessions. The cookie is updated every time data is sent to Google Analytics	Third	2 years from set/update
__utmc	Performance	to determine whether the user was in a new session/visit	Third	End of browser session
__utmz	Performance	Stores the traffic source or campaign that explains how the user reached your site	Third	6 months from set/update
ASP.Net_SessionID	Strictly Necessary	To store session id	Session	End of Session
BIGipServerAlmahaservices-Pool	Strictly Necessary	To store valid server IP request details	Session	End of Session

We may amend this Cookie Policy with immediate effect from time to time to comply with law or to meet our changing business requirements without notice to you. Where local regulations require, we will obtain consent from you for any new uses of any cookie. You should read and review this page regularly to see if there have been any changes.

Should you have any questions about this Cookie Policy, please contact us at:

Qatar Airways Group
Qatar Airways Tower 1
PO Box 22550
Doha, Qatar

For additional information about cookies, please visit:
www.allaboutcookies.org
www.youronlinechoices.eu
www.international-chamber.co.uk/our-expertise/digitaleconomy