Our Cookie Policy


This is the cookie policy of Qatar Airways Group Q.C.S.C., organised and existing under the applicable laws of the State of Qatar (commercial register N°16070), having its principal place of business at Qatar Airways Tower 1, Airport Road, PO Box 22550, Doha, State of Qatar ("[Qatar Airways]", "we", or "us"). By clicking to proceed on our website, www.al-mahaservices.com (our “Website”) and mobile applications (including our iPhone, Android and Blackberry apps) (our “Mobile Apps”), you have accepted our use of cookies, IP addresses and our use of other methods to collect website usage data as detailed in this Policy ("Cookie Policy"). Please read this Cookie Policy together with the Terms and Conditions posted elsewhere on our Website and Mobile Apps, and our website terms and conditions available here.

Subject to applicable laws, the English version of this Cookie Policy will prevail over any version of this Cookie Policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Cookie Policy, this Cookie Policy statement in English will prevail.

Al Maha Services Cookie Policy

What are Cookies and what do they do?

Cookies are small files that are stored on your browser or device by websites or apps that "remember" that your computer or device has accessed a website or app. We use cookies to deliver to you a more user friendly service by making it easier and faster for you to use our Website or Mobile Apps. Cookies help us understand whether you came to our website via a search engine, or by some other method, and what were the most popular elements of our Website or Mobile Apps. Cookies do not give us access to any other personal information on your computer or device other than the personal information you choose to share with us. Irrespective of saved cookies, for security reasons you must still log in each time you access areas of our site that require registration.

What kind of Cookies are Used on the Website?

We use two types of cookies which are a mixture of first party cookies, which we set ourselves, and third party cookies, which are set by our third party service providers. We use (i)Strictly necessary cookies and (ii)Performance cookies as detailed below:

  • Strictly necessary Cookies

    Strictly necessary cookies are used to allow your request to access our Website and Mobile Apps, to move between pages and to receive services which you have requested. Strictly necessary cookies cannot be turned off via our Website or Mobile App preferences. If you choose to disable them from your browser, this may prevent you from using certain parts of our Website and Mobile Apps. Without these cookies, you will be unable to access basic functions of our Website and Mobile Apps, including booking flights or checking in online.

    For example, we use cookies which are strictly necessary to:

    • facilitate the processing of payments when you make a booking through our Website and Mobile Apps; and
    • balance traffic on our Website and Mobile Apps to ensure that you receive a consistent and reliable service.
  • Performance Cookies

    Performance cookies collect anonymous information about how you use our Website and Mobile Apps and help us improve the way our Website and Mobile Apps work such as which pages you visit most often and whether or not you experience any technical errors. Performance cookies cannot be turned off via our Website or Mobile App.These cookies do not contain any information that could identify you.

    For example, we use performance cookies to:

    • identify pages viewed and browsing and purchasing behaviour to improve our Website and Mobile Apps;
    • gain insight into how you use our Website and Mobile Apps so that we can quickly identify and fix any issues that may arise; and
    • gather feedback on customer satisfaction through surveys on our Website and Mobile Apps.

How Can I Enable Or Disable Accepting Cookies?

Most web browsers automatically accept cookies but you can configure your Internet browser to accept or reject cookies, or to notify you when a cookie is set (check the "Help" menu of your browser to learn how to change your cookie preferences).

Disabling cookies should not prevent you from using our Website or Mobile Apps, but certain features or functions of our Website and Mobile Apps (including the ability to book flights) may not be available to you if you disable or restrict the use of cookies.

Our Strictly Necessary and Performance cookies cannot be turned off. However Functionality or Marketing cookies can be turned on or off by changing your cookie settings on our Website or Mobile Apps. If you require more information or help to change your cookie preferences in your browser, please refer to the documentation of your device or browser that you are using to access the internet.

Where Can I Learn More About Cookies?

For further information about cookies, please refer to your browser ‘help’ section or see www.allaboutcookies.org

  • Session / temporary - These cookies are deleted from your device after you leave the Website.
  • Permanent / persistent - These cookies are not deleted from your device after you leave the Website. They remain on your device for a longer period of time.
  • First-party cookies – These cookies are set by the web server of the visited page and share the same domain.
  • Third-party cookies – These cookies are stored by a different domain to the visited page's domain. This can happen when the webpage references a file located outside its domain.

The table below summarizes the different types of cookie Al Maha Services uses on the Website and Mobile Apps, together with their respective purpose and duration (i.e. how long each cookie will remain on your device).

Cookie Type Purpose Party Duration
_qa Performance Used to distinguish users Third 2 years
_qid Performance Used to distinguish users Third 24 hours
_qat Performance Used to throttle request rate, if google anaytics is deployed via Google tag manager Third 1 minute
__utma Performance Used to distinguish users and sessions. The cookie is updated every time data is sent to Google Analytics Third 2 years from set/update
__utmc Performance to determine whether the user was in a new session/visit Third End of browser session
__utmz Performance Stores the traffic source or campaign that explains how the user reached your site Third 6 months from set/update
ASP.Net_SessionID Strictly Necessary To store session id Session End of Session
BIGipServerAlmahaservices-Pool Strictly Necessary To store valid server IP request details Session End of Session

Amendment Of This Cookie Policy

We may amend this Cookie Policy with immediate effect from time to time to comply with law or to meet our changing business requirements without notice to you. Where local regulations require, we will obtain consent from you for any new uses of any Cookie. You should read and review this page regularly to see if there have been any changes.

Questions And Complaints

Should you have any questions about this Cookie Policy, please contact us at:

Al Maha Services
c/- Qatar Airways Group
Qatar Airways Tower 1
PO Box 22550
Doha, State of Qatar

For additional information about cookies, please visit:
www.allaboutcookies.org
www.youronlinechoices.eu
www.international-chamber.co.uk/our-expertise/digitaleconomy